Privacy Policy

Hope Restored Restoration, LLC (“Hope Restored Restoration,” “Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Mailing address
• Property address
• Email address
• Telephone number
• Insurance claim information
• Payment or billing information
• Photos, videos, and documentation related to restoration projects
• Any other information you voluntarily provide to us

We may also automatically collect certain non-personal information when you interact with our website, including:

• IP address
• Browser type
• Device information
• Website usage data
• Referral pages and traffic analytics

How We Use Your Information

We may use collected information to:

• Provide restoration, mitigation, reconstruction, and related services
• Communicate regarding appointments, estimates, invoices, scheduling, and project updates
• Process payments and maintain accounting records
• Coordinate with insurance carriers, adjusters, public adjusters, vendors, subcontractors, and other parties related to your project
• Improve our website, services, and customer experience
• Respond to customer service inquiries
• Comply with legal obligations
• Send communications regarding services, promotions, or updates where permitted by law

Sharing of Information

Hope Restored Restoration, LLC does not sell personal information for monetary compensation.

We may share information with trusted third parties only as reasonably necessary to operate our business and provide services, including:

• Insurance companies and adjusters
• Public adjusters
• Vendors and subcontractors
• Payment processors
• Accounting or legal professionals
• Customer communication platforms and software providers
• Government agencies or law enforcement when required by law

These parties are only permitted to use information as necessary to provide services on our behalf or comply with legal obligations.

SMS Communications

If you opt in to receive SMS or MMS communications from Hope Restored Restoration, LLC, we may send messages regarding:

• Appointment confirmations and reminders
• Project updates and scheduling
• Estimates and invoices
• Customer support communications
• Service-related notifications
• Promotional or marketing messages if separately consented to

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

Text messaging opt-in data and consent will not be shared with third parties for marketing purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. Most web browsers automatically accept cookies, but you may modify your browser settings to decline cookies if desired.

Data Security

We take commercially reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws, including the right to request access to or deletion of certain personal information, subject to applicable legal exceptions.

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Hope Restored Restoration, LLC
1210 Hamner Ave 1029, Norco CA 92860
Phone: 951-501-2244
Email: kory@hoperestoredrestoration.com     
Website: www.hoperestoredrestoration.com