Effective 5/12/2026
Terms of Service
Company: Hope Restored Restoration LLC (“Company,” “we,” “us,” “our”)
Contact: 1210 Hamner Ave Suite 1029, Norco, CA 92860 | kory@hoperestoredrestoration.com | 951-501-2244
- Acceptance of Terms
By accessing our website, submitting a form, requesting information, booking an appointment, or communicating with us (including by phone, email, or text message), you agree to these Terms of Service.
2. Services
Hope Restored Restoration LLC provides restoration, mitigation, reconstruction, emergency response, water damage restoration, fire damage restoration, smoke remediation, mold remediation, board-up services, pack-out services, contents handling, and related construction and restoration services. Any estimates, timelines, project scopes, and service availability are subject to change based on site conditions, insurance approvals, material availability, weather conditions, safety concerns, and other factors beyond our control.
3. User Responsibilities
You agree to provide accurate and current contact information and to use our website, communication systems, and services lawfully and responsibly. You may not misuse our website or systems, attempt unauthorized access, interfere with website functionality, transmit malicious software, or use our communications for unlawful or abusive purposes.
4. Calls, Recording, and Electronic Communications
You consent to receive communications from us electronically, including by email, phone call, SMS, and MMS messaging, consistent with your communication preferences and applicable law.
Calls may be monitored or recorded for quality assurance, training, documentation, and customer service purposes where permitted by law.
Mobile Messaging Terms of Service (SMS/MMS)
A) Program/Brand Name
Hope Restored Restoration LLC Mobile Messaging Program
B) Program Description
By opting in, you agree to receive SMS/MMS messages from Hope Restored Restoration LLC regarding:
• Appointment reminders and scheduling updates
• Estimates, invoices, and project communications
• Job status updates and service notifications
• Customer support communications
• Emergency service coordination
• Promotional or marketing communications if separately opted into
C) Message Frequency
Message frequency varies depending on your interactions with us, project activity, appointment scheduling, and communication preferences. Marketing communications, if separately consented to, will generally not exceed 10 messages per month.
D) Costs
Message and data rates may apply depending on your mobile carrier and service plan.
E) Opt-Out
Reply STOP to cancel SMS communications at any time.
F) Help / Customer Support
Reply HELP for assistance or contact us directly at:
kory@hoperestoredrestoration.com
951-501-2244
G) Carriers and Delivery
Mobile carriers are not liable for delayed or undelivered messages.
H) Eligibility
You must be at least 18 years old, or have permission from a parent or legal guardian, to participate in our messaging programs.
I) Privacy
Your use of our messaging program is also governed by our Privacy Policy.
We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
5. Limitation of Liability
To the fullest extent permitted by law, Hope Restored Restoration LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of our website, services, communications, scheduling systems, or messaging programs.
6. Changes to Terms
We reserve the right to modify or update these Terms of Service at any time. Updated versions will be posted on our website with a revised effective date. Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.
7. Governing Law
These Terms of Service shall be governed by and construed under the laws of the State of California. Any disputes arising from these Terms or the use of our services shall be handled in Riverside County, California, unless otherwise required by applicable law.